333ck Privacy Policy

1 Who We Are

333ck is an online betting and gaming platform operating at https://333ck.io. We offer cricket betting, live casino games, slot games, and specialty titles to players based in Bangladesh. For the purposes of this Privacy Policy, 333ck is the data controller responsible for the personal information collected through the platform.

If you have any questions about how your personal data is handled, you may contact our dedicated support team at any time:

• Support Email: [email protected]
• Response Time: Within 24 hours (Bangladesh Standard Time, UTC+6)
• Language: English

All data-related correspondence must be submitted in English and will be responded to in English within the stated timeframe.

2 Data We Collect

333ck collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of the platform, and from third-party payment and identity verification providers. The categories of data we collect are described below.

2.1 Registration Data

When you create a 333ck account, we collect the following information:

• Full legal name as it appears on your government-issued identification.
• Date of birth (to verify you are aged 21 or above).
• Email address.
• Bangladesh mobile phone number.
• Chosen username and encrypted password.
• Residential address (city and district, as provided by the player).

2.2 KYC Verification Data

To comply with our anti-money laundering (AML) and responsible gaming obligations, we may collect:

• Copies of government-issued photo identification (National ID, passport, or driving licence).
• Proof of residential address (utility bill or bank statement dated within 90 days).
• Payment method verification (e.g., screenshot of bKash, Nagad, or Rocket account showing the registered mobile number).
• Source-of-funds information for high-volume accounts, where required.

2.3 Transaction Data

We record all financial activity on your account, including:

• Deposit amounts, timestamps, and payment methods used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, SureCash).
• Withdrawal requests, amounts, and processing status.
• Bonus crediting, wagering activity, and bonus expiry events.
• Running account balance history.

2.4 Gameplay & Betting Data

We collect records of your gaming and betting activity, including game titles played, bet amounts, outcomes, session durations, and any in-game actions that are logged by our game providers. This data is used for account integrity purposes, responsible gaming monitoring, and dispute resolution.

2.5 Technical & Device Data

When you access 333ck, our servers automatically collect:

• IP address and approximate geographic location (city-level).
• Browser type, version, and language settings.
• Device type and operating system.
• Pages visited, time on page, and clickstream data.
• Session identifiers and cookie data (see Section 6).

2.6 Communications Data

We retain records of all communications between you and 333ck, including support emails, live chat transcripts, and any formal correspondence (complaints, KYC requests, responsible gaming requests). These records are stored for a minimum of five years for compliance and dispute-resolution purposes.

3 How We Use Your Data

333ck uses the personal data it collects for the following purposes:

Purpose	Data Categories Used
Account creation and authentication	Registration data, device data
Processing deposits and withdrawals	Transaction data, KYC data
Identity and age verification (21+)	KYC data, registration data
Fraud detection and account security	Technical data, transaction data, gameplay data
Responsible gaming monitoring	Gameplay data, transaction data, communications data
Customer support and dispute resolution	Communications data, transaction data, gameplay data
Platform analytics and improvement	Technical data, gameplay data (aggregated and anonymised)
Promotional communications (with consent)	Registration data (email, mobile number)
Legal and regulatory compliance	All categories, as required

We do not use your data for any purpose that is incompatible with those listed above. Where we wish to use your data for a new purpose, we will update this Privacy Policy and notify you before doing so.

4 Legal Basis for Processing

333ck processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing your registration data, transaction data, and KYC data is necessary to fulfil our contract with you — that is, to provide the 333ck service as described in our Terms & Conditions.
• Legal Obligation: We are required to collect and retain certain data (particularly KYC and transaction records) to comply with anti-money laundering obligations, age verification requirements, and other applicable legal duties.
• Legitimate Interests: We process technical and gameplay data to detect fraud, ensure platform security, and maintain the integrity of games — activities that serve both 333ck's operational interests and the interests of our broader player community.
• Consent: Where we send you promotional communications by email or SMS, we do so only on the basis of your consent, which you may withdraw at any time through your account settings or by contacting [email protected].

5 Data Sharing & Third Parties

333ck does not sell, rent, or trade your personal data to any third party for commercial purposes. We share data only in the limited circumstances described below, and only to the extent strictly necessary.

5.1 Payment Processors

To process your deposits and withdrawals, we share relevant transaction data with our payment partners: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and SureCash. Each of these providers operates under their own data protection policies and handles data only as required to complete the payment transaction.

5.2 Game Providers

Games on the 333ck platform are supplied by third-party providers including Evolution Gaming, Pragmatic Play, Microgaming, Spribe, Ezugi, and NetEnt. A session token and anonymous player identifier are passed to the game provider's system when you launch a game. No personally identifiable information (name, email, mobile number) is shared with game providers.

5.3 KYC & Identity Verification

Where we use third-party identity verification services to assist with KYC checks, we share only the specific documents and data required to complete the verification. These providers are bound by strict confidentiality obligations and may not use the data for any other purpose.

5.4 Legal Authorities

We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so — for example, in connection with an investigation into money laundering, fraud, or other criminal activity. In such cases, we will disclose only what is legally required and will notify the affected player if permitted to do so.

5.5 Business Transfers

In the event that 333ck undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, player data may be transferred to the acquiring entity. In such circumstances, 333ck will provide reasonable advance notice to affected players and ensure that the acquiring party agrees to honour the commitments made in this Privacy Policy.

6 Cookies & Tracking Technologies

333ck uses cookies and similar technologies (such as local storage tokens and session identifiers) to keep the platform functional and to understand how players use it. We do not deploy advertising cookies or cross-site tracking technologies.

6.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Strictly Necessary	Session management, login authentication, security tokens	Session / until logout
Functional	Remembering language and display preferences	Up to 12 months
Analytics	Aggregated page-view and interaction data to improve the platform	Up to 24 months

6.2 Managing Cookies

Strictly necessary cookies cannot be disabled as they are essential for the platform to function. You may disable functional and analytics cookies via your browser settings. Most modern browsers allow you to block or delete cookies through their privacy or security settings menu. Note that disabling certain cookies may affect platform functionality — for example, you may need to log in again on each visit.

7 Data Retention

333ck retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal obligations. The following retention periods apply:

• Account Data & KYC Documents: Retained for a minimum of 5 years from the date of account closure. This retention period reflects our legal obligations relating to anti-money laundering record-keeping.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in accordance with financial record-keeping requirements.
• Communications Data: Support tickets, emails, and chat transcripts are retained for a minimum of 3 years from the date of the last communication.
• Gameplay & Betting Logs: Retained for a minimum of 2 years from the date of each session, used for dispute resolution and responsible gaming review.
• Technical & Device Data: Aggregated analytics data is retained for up to 24 months. Raw IP logs are retained for 90 days.

On expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be linked to an identifiable individual.

8 Data Security

333ck applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using TLS 1.2 or higher. Look for the padlock icon and "https://" in your browser address bar.
• Password Hashing: Player passwords are never stored in plain text. We use strong one-way hashing algorithms with per-account salts, so that even in the event of a data breach, passwords cannot be recovered from the stored hash.
• Access Controls: Access to the systems that store personal data is restricted to authorised personnel only, on a strict need-to-know basis. Access is logged and audited regularly.
• KYC Document Isolation: Identity documents are stored in a separate, access-controlled environment with additional encryption at rest and a full audit trail of every access event.
• Penetration Testing: 333ck conducts regular security assessments to identify and remediate vulnerabilities in our infrastructure.
• Incident Response: In the event of a confirmed data breach affecting player data, 333ck will notify affected players and relevant authorities within the timeframes required by applicable law.

9 Your Data Rights

As a 333ck player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact [email protected] with the subject line "Data Rights Request" and your account username. We will respond within 30 days of receiving a valid request.

• Right of Access: You may request a copy of all personal data we hold about you (commonly known as a Subject Access Request). We will provide this in a structured, readable format within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Some corrections (e.g., name changes) may require documentary evidence.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Note that we are unable to delete data we are legally required to retain (e.g., KYC and transaction records held under AML obligations).
• Right to Restriction of Processing: You may request that we restrict the processing of your data in certain circumstances — for example, while a rectification request is under review.
• Right to Data Portability: You may request that we provide your personal data in a machine-readable format (such as CSV or JSON) so that it can be transferred to another service provider.
• Right to Object: You may object to processing based on legitimate interests (such as analytics) where you believe it has a disproportionate impact on your privacy. You may also withdraw consent for marketing communications at any time.

333ck will not charge a fee for processing data rights requests in normal circumstances. However, where requests are manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline to act on the request, providing written reasons for our decision.

10 Children & Minors

The 333ck platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration process, and we conduct KYC checks to confirm that players meet the minimum age requirement.

If we become aware that a player is under 21, their account will be immediately suspended, all funds will be frozen pending investigation, and all personal data associated with the account will be reviewed and handled in accordance with applicable legal obligations protecting minors.

Parents and guardians who believe that a minor may have registered an account on 333ck should contact us immediately at [email protected]. We will investigate all such reports promptly and confidentially.

11 Third-Party Links

The 333ck platform does not contain links to third-party external websites as a matter of policy. However, where game interfaces provided by third-party suppliers (such as Evolution Gaming, Pragmatic Play, or Spribe) are embedded within the platform, those providers operate their own systems. Their handling of any technical data passed to their systems during gameplay is governed by their own data protection policies, which 333ck does not control.

333ck is not responsible for the data practices of any third-party game provider beyond the contractual data-sharing limitations described in Section 5.2 of this policy. If you have concerns about how a specific game provider handles data, we recommend consulting their published privacy documentation directly.

12 Changes to This Privacy Policy

333ck reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will:

• Update the "Last Reviewed" date at the top of this page.
• Display a prominent notice on the platform dashboard or homepage.
• Send an email notification to the registered email address of all active players.

The updated policy will take effect on the date stated in the notification. If you do not agree to the revised policy, you must discontinue use of the platform and contact [email protected] to request account closure before the effective date. Continued use of the 333ck platform after the effective date constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this page periodically so that you remain informed about how 333ck protects your personal data. The most current version of the Privacy Policy will always be accessible at https://333ck.io/privacy-policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly, professionally, and in strict confidence.

For responsible gaming enquiries, self-exclusion requests, or account closure, please visit our Responsible Gaming page or contact the same support address. All responsible gaming requests are treated as priority cases and handled with the highest degree of confidentiality.